Aeg Live Sucks Customer Reviews and Feedback
The Anschutz Entertainment Group (AEG) (also known as AEG Worldwide) is an American worldwide sporting and music entertainment presenter and a subsidiary of The Anschutz Corporation. It is the world's largest owner of sports teams and sports events. Under the AEG Presents brand, it is the world's second largest presenter of live music and entertainment events after Live Nation.
AEG owns AXS here in the US. I WILL NEVER USE AXS EVER AGAIN. I got a notification about event date change, requested a refund the same day, got a confirmation email but no refund. Spent at least 5 hours with various representatives on live chat and on the phone with no help. Their system is set up to avoid giving you a refund, it's like a loop - you submit the request, then get a generic email with a link that takes you to the same submit request form - and so on and so forth... Representatives either tell you they don't see you request, even if you have a confirmation email or that you did it incorrectly. Even if you followed their instructions step by step... Finally got through to a supervisor who didn't even try to help me and basically told me to take a hike. No sorries, no trying to solve anything - they don't care about making things right. Worst customer service I've ever experienced."
Live Nation/C3, Insomniac, Contract (Former Employee) says"I will refrain from saying anything as there isn't much good, long hours, petty abusive managers who on a whim can ruin someone's career, zero advancements, they have no regard for the safety of the talent, staff or attendees, the most enjoyable part was leaving.Psychological abuse if you are into thatlong hours, no advancing, terrible management"
Supervisor (Former Employee) says"Management team, takes no time to train you. They have so many supervisors doing that EXACT same thing. Staff does not listen or take orders. Rude....Getting to see show freeNo direction, lack of support, everyone standoffish"
Manager (Current Employee) says"The company is great. Some upper managers are crazy. They try to stuck your blood , making their employees work really long hours. 83 hours a week just happened!CompanyManagement"
Security Officer/ Fire Guard (Current Employee) says"This is not a career it is a need job. I will have like a full time positionwith them but it is very hard to go into. I like the events schedule grreat part time job.showsshort breaks"
Shift Supervisor (Former Employee) says"Very nice place to work at but I'm afraid thats where it stops. not flexible with scheduling. all of my corrective actions came from hr errors in scheduling me on days i went to schools, & with little room to grow inside i wouldn't see myself there unless is aw a change professionallyeventseverything else: short breaks, last minute extended shifts"
(Part-Time) says"A typical day at work - Consists some slow some fast. I learned a lot. One of the pros of working there. Management - I can't say the same. They abuse their power at all costs. Show no equal respect to everyone, only shows favoritism to people who suck up to them. Workplace culture - There mission is good, but has never been good about sticking by it. The Hardest part of the job - Motivated to come into work. Most enjoyable part job - Performers/Events.Performers/EventsLack of Respect, Management"
Conversion Crew (Former Employee) says"they say you are union its a joke union they have no power managment is always looking over your shoulder you have to watch your stuff people steal they dont have the proper tools no room for advancement people are cut throat its 13 dollars a hour AEG makes it out to be greatest show on earth .Plus you need another job just to make ends meet also you rep is a joke and has no idea what he is doing or care about you .Its ghetto fab here they dont even use power tools know how to measure its crazynonejob if you are happy with part time work no money"
Security Guard (Former Employee) says"Hours differed and there never was a set schedule. The only work was on the weekends and during the week there was very little work. Wouldn't suggest working here."
Customer Service (Former Employee) says"busy every single night, I learned to deal with different cultures, management don't care about employees,the hardest part of the job have to deal woth all kind of people.fun to work hereshort breaks"
Account Executive- Amateur Soccer Sales (Current Employee) says"40 calls a day, servicing youth soccer partnerships, coordinate professional clinics out in the community, player appearances, autograph sessions, game day operations.How to be resilient and patient. Problem solve and create fans by cultures created in communities.Management was weak and misguided, a lot of turnoverCoworkers are the best part of working everyday, they keep you sane and help make you a better individualFeeling like you can't accomplish anythingBeing part of soccer and help growing its popularity in the US, working with players and fansinteracting with professional athletes, being apart of one the biggest entertainment companies in the worldpoor leadership, no room for growth, terrible pay"
Guest Services Attendant (Former Employee) says"A typical day usually starts later in the day (around 5 pm) and you won't find out when you get to leave until you get there and maybe get an information sheet indicating end time. If they didn't feel like making one, you have to ask around and calculate what time you'll be leaving according to that. If you are doing coat check (which I highly recommend against, it's horrible) you won't leave until much later since you'll have to return all belongings and then have your money counted by people who are getting paid ridiculously more than you and therefore take their sweet time while you stand around staring at the clock thinking how late you'll get home and just how much sleep you'll get until your full-time job the next morning. Because yes, you MUST have a full-time job with this "job" since it pays peanuts and the hours are never steady. Management used to be wonderful and made this place ever so tolerable but now, forget it. Everyone who is not upper management is treated like a second-class citizen and this is who was chosen recently since it seems that's how AEG thinks is the way to run the place. In very few words: the manager is not nice. They expect the very best from you which basically means being a push-over and turning the other cheek despite the toxic environment brought on by events booked here. On a regular basis, you will be verbally abused by patrons and deal with rude, drunk, annoying people as a "guest services" employee in the middle of Times Square. I'll leave it to you to understand that concept. STAY AWAY. STAY FAR AWAY."
Security Officer (Current Employee) says"watched co-workers advance due to brown nosing, management very unorganized and does not know what they are doing. Believe they are police officers.free waterno raises, micro managers, no hours"
Security Supervisor (Former Employee) says"you won't be there for much long. you'll be a target working there. they don't value their security guards at all. they value people in the venue more than the people protecting the company. for example a jay z concert will have magnetometers but special performers don't let their people get checked. it was really dangerous working there for low pay.meeting celebrities, networking, free concerts tickets to eventshorrible management no team work between other departments"
Ticket Taker (Current Employee) says"It’s ok, very friendly co- workers and management. Easy going environment with friendly guest from all around the world. Can be used as a stepping stone towards a promising future in customer service."
Global Partnerships (Current Employee) says"The company is set up that people do not work well together. Individual goals, ownership of clients, not collaborative. Management expectations are not realistic.Insurance benefitsManagement, Lack of tickets and extras"
Project Coordinator (Current Employee) says"Management is not held accountable for their work. Everyone wears too many hats and there is no work life balance. Be prepared for no trust, transparency or accountability. There are no workflows, policies or procedures set in place for employees to follow or execute work.Free lunches, discounted itemsno work/life balance, poor management"
Account Executive - Ticket Sales (Former Employee) says"micromanaged, high outbound phone activity, low pay, weekends and evenings, limited amount of event access, coworkers fun, close knit group, most enjoyable part of the job was having access to one of the largest entertainment venues in the world - LA Live.some free tickets to eventsnights and weekends, lack of family time"
Marketing Manager (Former Employee) says"In terms of the marketing department- There's no work/ life balance, very limited appreciation from the higher up's for the amount of overtime & effort, low compensation, low respect for the entire marketing team as a whole, office wide team-building is very slim, networking tools are not valued (ex. I was denied business cards & worked there for over 5 years), professional development is not supported. I believe they will have a new office in the coming months but the building I worked in left much to be desired. My office was overcrowded & without any windows. The kitchen was atrocious, smelling of trash & the sink overflowing with dirty dishes. The bathrooms consistently smelled and had issues with hot water at various times throughout the winter. If you are already taken care of financially and wish to work in exchange for free concerts this may be a fine place to work. I personally, would not recommend working here to anyone."
Security Manager (Former Employee) says"Great company to work for if you do not have kids, a family, or a life other than work. You are the job. They don't value their employees because people think that this a great job, they do not pay them what they are worth."
Assistant (Current Employee) says"I learned a lot in the years working in my position but the company overall is a toxic environment. They do not advance nor promote their people and the overall employee moral is horrible b/c there is no loyalty from the employer."